ace8 Privacy Policy

1. Introduction

Welcome to ace8. We are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains how ace8 collects, uses, stores, shares, and safeguards your data when you visit our website, create an account, or engage with our online casino, cricket betting, slots, and related services.

By accessing or using ace8's services, you confirm that you have read and understood this Privacy Policy and agree to the processing of your information as described herein. If you do not agree, please discontinue use of the platform. This policy applies to all users based in Bangladesh and any other jurisdiction where ace8 operates.

2. Information We Collect

ace8 collects two broad categories of information: information you provide to us directly, and information we collect automatically when you interact with our platform. We only collect data that is necessary to deliver our services, verify your identity, process transactions, and comply with applicable regulations.

Information You Provide Directly

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and city (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Government-issued identification documents submitted for KYC verification
• Payment information including mobile banking accounts (bKash, Nagad, Rocket, Upay) used to process deposits and withdrawals
• Communications you send to our customer support team via email or live chat

Information Collected Automatically

• Device information: IP address, browser type, operating system, and device identifiers
• Log data: pages visited, time spent, clicks, game sessions, and betting activity
• Cookies and similar tracking technologies to personalise your experience and analyse platform usage
• Geolocation data (country and region level) to comply with our service availability policies

3. How We Use Your Information

ace8 processes your personal data for specific, legitimate purposes. We do not sell or rent your personal information to any third party for their own marketing use. The primary purposes for which we use your data are as follows:

• Account registration, verification, and management — including age verification to ensure players are 21 years or older
• Processing financial transactions: deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, as well as withdrawal requests
• Detecting and preventing fraud, money laundering, and other unlawful activities in accordance with applicable regulations
• Providing customer support, responding to queries, and resolving disputes
• Sending account notifications, promotional offers, and service updates (you may opt out of marketing communications at any time)

4. Cookies and Tracking Technologies

ace8 uses cookies — small text files stored on your device — to enhance your experience, remember your preferences, maintain your session, and analyse how our platform is used. We may also use web beacons and similar technologies for analytical purposes. Some cookies are strictly necessary for the platform to function; others are used for analytics and personalisation.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of ace8 services, including login sessions and game loading. For most mobile browsers on Android and iOS, cookie settings can be found in the browser's privacy or security menu.

5. Data Sharing and Disclosure

ace8 does not sell, trade, or rent your personal information to unrelated third parties. However, we may share your data with carefully selected partners who assist us in delivering our services, subject to strict confidentiality and data-protection obligations. Categories of third parties who may receive your data include payment processors (bKash, Nagad, Visa, Mastercard), identity verification service providers, game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming), fraud-detection and security services, and cloud infrastructure providers. Each partner is bound by contractual data-protection terms.

6. Data Security

Protecting your data is a top priority at ace8. We implement industry-standard technical and organisational security measures to guard against unauthorised access, alteration, disclosure, or destruction of your personal information. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers
• Secure password hashing and multi-factor authentication options for account protection
• Regular security audits and vulnerability assessments conducted by independent specialists
• Restricted internal access to personal data on a strict need-to-know basis

7. Data Retention

ace8 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. Account information is typically retained for the lifetime of your active account and for a legally mandated period following account closure. Transaction records may be retained for audit, fraud-prevention, and regulatory compliance purposes.

When your data is no longer required, ace8 will securely delete or anonymise it in accordance with our internal data management procedures. You may request deletion of your account and associated data by contacting our support team at [email protected].

8. Your Rights

As a user of ace8, you have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete data, request deletion of your data where it is no longer needed or where you withdraw consent, opt out of receiving direct marketing communications, and raise concerns or complaints about how your data is handled by contacting our support team at [email protected]. ace8 will respond to all verified data requests within a reasonable timeframe. We may require identity verification before processing certain requests to prevent unauthorised access to your personal data.

9. Children and Minors

ace8 strictly does not allow individuals under the age of 21 to create accounts or access our gambling services. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that a minor has provided personal information to ace8, we will take immediate steps to delete that information and close the associated account. If you have reason to believe that a minor has registered on our platform, please notify us immediately at [email protected].

Parents and guardians are encouraged to monitor their dependants' online activity and to use parental control tools to restrict access to gambling websites. Responsible gaming is a shared responsibility, and ace8 is committed to maintaining a safe environment for all adult players across Bangladesh.

10. Changes to This Privacy Policy

ace8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. When material changes are made, we will notify registered users via email or a prominent notice on our platform. The date at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how ace8 protects your information. Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy.